At Lysvenvalaro, we aim to make furniture delivery straightforward and transparent. This Shipping Policy explains where we ship, how shipping charges are calculated, how long order processing and transit typically take, and how to contact us if a delivery issue occurs.
Delivery Coverage
We currently offer shipping throughout the United States. Before completing your purchase, please ensure that your shipping address is accurate and complete so that your order can be processed and delivered as smoothly as possible.
Shipping Charges
Shipping costs are determined by the total value of your order.
Orders totaling $112.57 or more qualify for free shipping. Orders totaling less than $112.57 incur a shipping fee of $10.39.
The applicable shipping charge will be displayed during checkout before you complete your purchase.
Order Processing
After an order is submitted, please allow 1–2 business days for processing. This period covers the preparation of your order before it is handed over to the shipping carrier.
Order processing time is separate from transit time. Processing may vary depending on order verification and preparation requirements. We recommend checking your order details carefully when placing your purchase.
Shipping Carrier and Transit Time
We use FedEx to transport orders to customers across the United States. Once your order has been dispatched, the estimated transit time is 5–9 business days.
Transit time begins after the order has been processed and shipped. The actual arrival date may vary depending on transportation conditions and the progress of the delivery network. The stated timeframe is an estimate rather than a guaranteed delivery date.
Tracking Your Order
After your order has been shipped, use the tracking information provided for your shipment to check its progress through the carrier's tracking service. Tracking updates can help you follow the package as it moves toward the delivery address.
If your tracking information does not appear to change for an extended period, or the package has not arrived within the estimated delivery timeframe, please contact our customer service team for assistance.
Taxes and Customs
Applicable taxes are included in the corresponding product prices. Our logistics provider handles the relevant customs clearance procedures when applicable. Customers are not required to pay again for taxes or related charges that have already been included in the product price or order charges.
Damaged, Missing, or Delayed Shipments
If your order arrives damaged, appears to be missing, or experiences an unexpected delivery delay, please contact us as soon as possible. Email is our preferred contact method, as it allows you to provide your order number and relevant details for review.
Our team will help check the available shipment information and assist with the next appropriate steps. Please retain the packaging and any relevant photos if an item arrives damaged, as these details may help us assess the issue.
For delivery concerns, please contact us first by email at hello@lysvenvalaro.com. You may also call +1 (337) 482-6937 during customer service hours.
Shipping Address Changes and Order Cancellations
Please review your shipping address carefully before submitting your order, including the recipient's name, street address, city, state, and ZIP code.
If you need to correct your address or request an order cancellation, contact our customer service team promptly. Whether a change or cancellation can be accommodated depends on the order's processing and shipment status. Once an order has been dispatched, changes may no longer be possible.
Please wait for confirmation from our team rather than assuming that a requested change or cancellation has been completed.
Delivery Address and Responsibility
Customers are responsible for providing accurate and complete delivery information when placing an order. Incorrect or incomplete details may affect delivery progress or prevent successful delivery.
If you discover an error in your shipping information, contact us promptly so we can review the situation. Any available correction will depend on the order status and the carrier's ability to accommodate the request. We will handle delivery concerns in accordance with applicable requirements and the circumstances of the shipment.
Contact Information
If you have questions about shipping, tracking, delivery delays, damaged items, or missing packages, our customer service team is available to assist you.
Email: hello@lysvenvalaro.com
Phone: +1 (337) 482-6937
Address: 210 Friendship St, Lafayette, LA 70501, United States
Customer service hours: Monday through Friday, 9:00 AM–6:00 PM (Central Time, CT)