We understand that plans can change after an order is placed. This policy explains how to request an order cancellation, what happens when an order has already been shipped, and how refunds are processed.
Requesting an Order Cancellation
If you wish to cancel an order, please contact our customer service team as soon as possible at hello@lysvenvalaro.com. Include your order number and the email address used at checkout so we can identify your purchase.
Cancellation requests are subject to the current status of the order. If the order has not yet been shipped, we will review the request and confirm whether cancellation can be completed.
Submitting a cancellation request does not mean the order has already been cancelled. Please wait for confirmation from our team before treating the cancellation as complete.
Orders That Have Already Shipped
Once an order has been dispatched, it may no longer be possible to cancel it. In this situation, please contact us to discuss the available options based on the shipment status and applicable store policies.
Customers should not assume that a cancellation request submitted after dispatch will stop delivery or automatically qualify for a refund.
Refunds for Approved Cancellations
If a cancellation is approved before shipment and payment has already been collected, the refund will be returned to the original payment method whenever possible.
After the cancellation is confirmed, please allow 2–4 business days for us to process the refund. Once the refund has been issued, the funds are generally expected to appear within 1–5 days, depending on the payment provider and financial institution.
The time required for the funds to appear in your account may vary. The refund processing period and the time taken by the payment provider to post the funds are separate stages.
Changes to Order Details
If you need to correct order information, such as the shipping address, please contact us promptly. Whether a change can be made depends on the order's processing and shipping status. Changes may not be possible once the order has been dispatched.
Contact Information
For cancellation requests or questions about a refund, please contact our customer service team.
Email: hello@lysvenvalaro.com
Phone: +1 (337) 482-6937
Address: 210 Friendship St, Lafayette, LA 70501, United States
Customer Service Hours: Monday through Friday, 9:00 AM–6:00 PM (Central Time, CT)
Please contact us as early as possible so we have the best opportunity to review your request before shipment.